Terms of Service

Last updated: November 12, 2026

These Terms of Service ("Terms") govern your use of StaffGala, including the website at staffgala.com, the admin dashboard, the worker pages and any related apps (together, the "Service"). The Service is operated by StaffGala ("StaffGala", "we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm that you are authorized to accept these Terms for that company.

1. What StaffGala does

StaffGala is software that helps event staffing companies ("Customers") manage events, workers and assignments. Customers can create events, invite and assign workers, send job notifications by email and phone notification, and collect accept/decline responses. Workers ("Workers") use the Service to apply to a Customer, receive job offers and respond to them.

StaffGala is a software provider only. We are not a staffing agency, we are not the employer of any Worker, and we are not a party to any agreement between a Customer, its Workers or its clients. Each Customer is solely responsible for hiring, classifying, scheduling, supervising and paying its Workers, for its contracts with its own clients, and for complying with employment, tax, wage, insurance and other laws that apply to its business.

2. Accounts

• You must be at least 18 years old to use the Service.
• You must give accurate information and keep your login details secure. You are responsible for activity under your account.
• The person who creates a company account is its owner. The owner can add other admins (within the plan limits), manage the plan and billing, and delete the company account.
• Customers are responsible for the admins they add and for the Workers they invite or accept.

3. Plans, payment and renewal

• StaffGala offers a Free plan and paid plans (Starter, Pro and Business). Current prices and limits are shown at staffgala.com/plans.html.
• Paid plans are billed in advance, monthly or yearly, in US dollars. Payments are processed by Stripe. We do not store full card numbers.
• Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. We will tell you in advance by email of any price change for your plan.
• Prices do not include taxes. Where required by law, sales tax or similar taxes will be added.
• If you upgrade, the new plan starts right away and you are charged a prorated amount for the rest of the current period. If you downgrade, the change is applied with a prorated credit toward future invoices.
• If a payment fails, we may retry it. If it is still not paid, the company account may be moved to the Free plan.

4. Cancellation and refunds

• You can cancel at any time from the admin dashboard (Manage billing → Cancel subscription). Your paid plan stays active until the end of the period you already paid for, and then your company moves to the Free plan. Your data is not deleted when you cancel.
• Payments are non-refundable, including for partially used periods, except where required by law. If you believe you were charged in error, contact us within 30 days and we will review it in good faith.

5. Plan limits

Each plan has limits on active workers, admins and job emails per month. When a limit is reached, the Service may block the action (for example, adding another worker) or send job offers by phone notification only, until you upgrade or the monthly email allowance resets. Phone notifications and events are unlimited on every plan.

6. Customer data

• Customers own the data they put into the Service, including event, client and Worker information ("Customer Data"). We use Customer Data only to provide and improve the Service, as described in our Privacy Policy.
• Each Customer's data is kept separate from other Customers' data. A Worker who works for more than one Customer uses one login, but each Customer sees only its own Worker record and events.
• Customers are responsible for having a lawful basis and any needed consent to add Workers and clients to the Service and to contact them by email and phone notification.
• A company owner can ask us to close the company account, and we will delete its Customer Data within 30 days (after first cancelling any paid plan). Admins can delete their own login from the admin dashboard. Workers can delete their account from the worker pages.
• Company accounts with no activity for 90 days (no admin sign-in and no new or upcoming events, Workers or job assignments) are deleted automatically, together with all their data. We email the owner at least 7 days before, and signing in keeps the account. Accounts on a paid plan are never deleted this way.

7. Acceptable use

You agree not to:

• use the Service for anything unlawful, discriminatory, misleading or harmful;
• send spam or messages to people who have not agreed to receive them;
• upload content that infringes someone else's rights;
• try to access another company's data, break or overload the Service, or get around plan limits or security;
• copy, resell or reverse engineer the Service, except as allowed by law.

We may suspend or close accounts that break these Terms or put the Service or other users at risk.

8. Availability and changes

We work to keep the Service available and reliable, but it is provided "as is" and "as available". We may change, add or remove features. If we make a change that significantly reduces a paid plan, we will tell you in advance.

9. Disclaimer

To the fullest extent allowed by law, StaffGala disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that every email or phone notification will be delivered or read, that Workers will accept or show up for any event, or that the Service will be error-free.

10. Limitation of liability

To the fullest extent allowed by law, StaffGala will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, including losses caused by a Worker not showing up, a missed notification, or a dispute between a Customer and its Workers or clients. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim.

11. Indemnity

Customers agree to defend and hold StaffGala harmless from claims arising from their business, their relationship with their Workers and clients, their Customer Data, or their breach of these Terms or the law.

12. Governing law

These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts located in Cook County, Illinois.

13. Changes to these Terms

We may update these Terms. If a change is significant, we will notify Customers by email or in the admin dashboard before it takes effect. Continuing to use the Service after the change means you accept the updated Terms.

14. Contact

Questions about these Terms or your billing: cristimaxinmihai@yahoo.com